I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

It works and is easy to use. I think it is a little pricey for the occasional individual user. Would like to have options based on degree of use: e.g., individual vs corporate.

Its ok. It would have been nice to know that you would request credit card info before being able to save or print your document. Thats bad faith and almost akin to blackmail, considering a Govt agency has you approved as a trustworthy company to handle sensitive information.

Combining two files was relatively easy once I read the How to Guide three times to figure it out. But editing text in the file resulted in a change in the font that was not particularly satisfying and could not be corrected.