I wanted to get the discount and pay for the whole year, not sure, it wasn't clear weather I actually paid that way or am paying for a month at a time? Need to make that easier to understand and make sure you are paying the way you want for the discount. You can do a follow up survey only if you are on the line when you call -

The site is very easy to navigate. I'm a novice when it comes to anything to do with forms, etc. Your site is so easy because it's intuitive. It just makes sense about what to do next, no hunting around trying to figure what the site builders were thinking. Easy peasy.

For someone that has always had terrible hand writing this app is a blessing. Works great, easy to upload forms, fill them in and then save and print.

It works good but is clumsy to figure out some things should be easier like saving an altered document to your computer. Currently I have to pretend to print it then in the printer tell it to save as a PDF to my computer instead.

My experience has been quite positive for the most part. There were some features I was unable to use successfully, but overall I found the service to be very useful.