4 starts because of great chat support but some features I would change. Like when filling out fillable form, I don't like how the instruction window follows you through the entire document. Most other online forms don't have this because they assume the form is self-explanatory. The feature is cumbersome, like dragging around dead weight. Anyways, that is my input.

The "Next" button seems to be getting in the way. Maybe having the next blank fill-in space highlighted would be more user-friendly. The primary IRS form I filled out had a neat feature for checking boxes. The Schedules (A, B, O) I filled out I had to type "x" in the box. Not a big deal, but ...

For a new customer who has only used this program for a short time, It's a bit confusing to find all the necessary information. I am learning, but it's taken some navigation, and I haven't used the help line, because I don't even know the right questions to ask.

The site is very easy to navigate. I'm a novice when it comes to anything to do with forms, etc. Your site is so easy because it's intuitive. It just makes sense about what to do next, no hunting around trying to figure what the site builders were thinking. Easy peasy.