Ultimo aggiornamento il
Dec 30, 2025
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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
Too easy to get into FONT setup and not get out and return to font specified in document. I only wanted to get the lowest priced version, not discontinue.
Great for easy form creation for end users
I love that you can make not only nice, user-friendly forms, but they become user-intuitive with this product. This takes the process ahead of just creating a Microsoft Office form, but allows you to create sophisticated forms that can be filled and even electronically delivered.
Often the layout gives me trouble or won't let me create form boxes in the appropriate area because it keeps snapping them to the grid, which might not automatically line up to my form fields as well.
Really came through for me when I was charged a subscription fee. Being a small business owner, things get hectic. I had used it for my taxes and meant to cancel it but forgot. They cancelled my subscription and refunded the fee with no questions asked. Too bad it really wasn't a good fit for my business."
Although I do find it a bit difficult to find some of the forms that I am searching for I do like the program completely because it offers me the flexibility to take care of my business and to edit the necessary forms needed for my work. But I wish you would get a larger database of forms and templates for us to draw upon.
It is cumbersome to upload every document, fill it out, then download it. I wish there was a free program that let you fill out and sign pdf documents directly
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