When I chatted with support When I chatted with support, I had had two different people who took the files I had been trying to merge unsuccessfully and merge them for me!!! Similarly when I had trouble with blank pages and missing pages in a merged document I found out it was because I was using Edge as my browser instead of Chrome. It would have been best if that had been in the program itself, but support really came through to help me out.

Customer Service Is Great I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.