Extremely Useful, Slightly Non-Intuitive Love the program/service/software and all its online functions, including the US Legal Forms integration for documents like wills and trusts. But it is a little clunky/non-intuitive in terms of user experience and interaction–be prepared to spend time clicking around to find not only your own documents, but also the service's libraries. Looking forward to integrating with third-party/external cloud storage.

Great Customer Service I signed up for the free trial and ended up not needing to utilize their services. I had thought I had cancelled it, but for some reason it never went through, so I ended up getting charged for the full year. I contacted their live chat and a representative named Anna was very helpful and got the refund processed right away. Thank you for being gracious and so helpful! I very much appreciate this company's customer service. I will definitely use them in the future! :)

Excellent customer service. Keep it up. Excellent, excellent customer service! I contacted the company because I was charged a subscription fee which I wasn't aware that I had not yet cancelled. The customer service representative called Anna, I believe, immediately informed me that the subscription would be cancelled and an email to that effect was sent to me. I was also informed that my money would be refunded shortly....and indeed, it was returned to my card in 48 hours. Although, I don't have need for their services at this time, I would definitely use them at a later date, should the need arise.

Is there a way that 1 page can be… Is there a way that 1 page can be flipped? sometimes there are documents that are written horizontally and there is no way to fill it in unless the sheet is rotated. If there is no way to do this then it should be. That is why one star is missing. otherwise great.