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ANDY: Everyone, thank you for taking the time out to join us for our Measuring and Managing Performance in Supply Chain and Logistics Operations webinar. This webinar in the next hour gives you a high-level overview of the topics that are covered as part of the class of the same name. This is your opportunity to talk to an expert, ask a question, if you're interested we have a course November 4th through 6th here on the Georgia Tech campus in Atlanta, Georgia. If you'd like to learn more about that course there's the URL: www.scl.gatech.edu/mmpsclo. Click on that, it'll give you each day's agenda, who the course it tailored for, and links to register online. Today, our presenter will be Paula Ferguson. Paula is a consultant, and she's a lecture for Georgia Tech. She specializes in demand driven supply chain networks. In particular, she specializes in strategic procurement and business performance management. Here at Georgia Tech in SCL she also teaches courses in demand driven supply networks and performance management systems. She's also the managing partner of People with Solutions. They're a boutique consulting firm. They're out of Oklahoma. Furthermore, they specialize in assessing and redesigning supply chain networks for small and medium companies. Before that she led the strategic sourcing and performance management practice for Campus partners. With that introduction, I'm going to go ahead and turn the session over to Paula. PAULA: Good afternoon, everybody. I want to welcome all of you to this webinar. I was taking a look at the roster of participants, and I am very excited to see that we have people from several countries in Latin America, from North America, and from Asia, and a few from Europe. So this is definitely a diverse crowd and I hope that I can give you some- an idea of some of the topics that will be discussed during the Measuring and Managing Performance Seminar that will take place the first week of November and I also hope that we get a lot of questions today, so we can hear a little about what are the concerns that people in different parts of the globe have when it comes to measuring and managing performance. So of course the first thing, first order of business, is to talk a little about why is performance measuring and management an important topic today. The first aspect of the relevance of this topic is of course leadership. Managing performance, I'd say, is one of the top three responsibilities of leaders nowadays because it is only through the measuring and managing of performance that you can really develop the potential of your team. Which is of course is of the utter most importance for leaders today. The second aspect which is relevant is of course performance improvement. We are today dealing with a marketplace has become more global and more global, has become also more competitive. So only to the extent that we can exceed every expectation in terms of performance in the marketplace where we are at, will be...
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