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Exam Study Guide Genesis Certified Professional 8 System Consultant, Inbound Voice (GCP8 CIV) Exam Code Product Supported: GE0-801 This exam supports Genesis Inbound Voice software version 8. Candidates

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What is genesys inbound voice?

Genesys Inbound voice is a communication solution that allows businesses to handle incoming calls from customers.

Who is required to file genesys inbound voice?

Companies that provide customer service or support through inbound calls are required to file genesys inbound voice.

How to fill out genesys inbound voice?

Genesys inbound voice can be filled out by entering relevant call data into the system and submitting it before the deadline.

What is the purpose of genesys inbound voice?

The purpose of genesys inbound voice is to track and report on incoming call activity to improve customer service and support.

What information must be reported on genesys inbound voice?

Information such as call volume, wait times, call resolution rates, and customer satisfaction scores must be reported on genesys inbound voice.

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