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Client Service Competency September 2012 PW GSC employees are committed to delivering high-quality services and programs that meet the needs of federal organizations and Canadians, and to building

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What is client service competency?

Client service competency refers to the capability of a service provider to meet the needs and expectations of their clients.

Who is required to file client service competency?

Service providers or professionals who are required by their regulatory body or industry standards to report on their client service competency.

How to fill out client service competency?

Client service competency can be filled out by providing information on how the service provider meets the clients' needs, how they address feedback, and any improvements made to enhance client satisfaction.

What is the purpose of client service competency?

The purpose of client service competency is to ensure that service providers are meeting the expectations of their clients, addressing any issues or feedback, and continuously improving their services.

What information must be reported on client service competency?

Information that must be reported on client service competency may include client feedback, service delivery processes, client satisfaction rates, and any improvements made to enhance client service.

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