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RMA Quick Guide (Returned Material Authorization) Highlights: Requests for hardware repair are processed using the Standard RMA (Return Material Authorization) Procedure. RMA's must be authorized
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RMA (Returned Material Authorization) is the process of obtaining permission to return a product to the manufacturer or supplier for a refund, repair, or replacement.
Customers or clients who wish to return a product and are seeking authorization from the manufacturer or supplier.
You can fill out an RMA form provided by the manufacturer or supplier, including details such as the reason for return, product serial number, and original purchase date.
The purpose of RMA is to ensure that product returns are handled efficiently and according to company policies, allowing for proper tracking and processing.
Information such as the reason for return, product details, original purchase information, and customer contact details must be included on an RMA form.
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