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SERVICE REQUEST LOG UPDATES: USING THE SERVICE REQUEST TRACKING SYSTEM This Bulletin is an addendum to QA Bulletin 13-06, issued November 7, 2013, regarding the Service Request Log. Background California
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Service request log updates are records of all the requests made by customers for a particular service.
All service providers are required to file service request log updates.
Service request log updates can be filled out by documenting each customer request in a log with relevant details.
The purpose of service request log updates is to track and monitor customer service requests for analysis and improvement.
Service request log updates must include details such as customer name, request description, date of request, action taken, and resolution.
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