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311 Contact Center Monthly Report February 2014 Public Last 13 Months of Call Volume by Month Feb14 93,254 Jan14 79,907 Dec13 83,378 Nov13 89,805 Oct13 88,431 Sep13 82,025 Aug13 86,331 Jul13 97,229

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What is 311 contact center monthly?

311 contact center monthly is a report that details the activities and performance of a contact center for a specific month.

Who is required to file 311 contact center monthly?

Contact center managers or administrators are typically required to file 311 contact center monthly.

How to fill out 311 contact center monthly?

To fill out 311 contact center monthly, contact center managers need to compile data on call volume, average wait times, agent performance, and other key metrics for the month.

What is the purpose of 311 contact center monthly?

The purpose of 311 contact center monthly is to track the performance of the contact center, identify areas for improvement, and make data-driven decisions.

What information must be reported on 311 contact center monthly?

Information that must be reported on 311 contact center monthly includes call volume, average wait times, number of resolved issues, agent performance metrics, and any notable trends or issues.

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