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[Music] hi I'm Stephanie Piccalilli Hansen and I work for booby International and Brighton today I will guide you through the simple process of claiming for your medical expenses there are a few things you need to do and there are few things you can do to help speed up the process of evaluating your claims by a fair deal let's start with the essentials first gather your medical bills standard physician bills medicine bills etc should be paid by you if you have been to the doctors they should specify a diagnosis a service a date of service and an amount paid if you have purchased prescription medicine the bill should contain a name date and amount paid it is important that we know that the bills are paid so make sure you either have receipts or that you notify us of how you have paid the bills for example if you paid by internet banking for some policies a claim form is required if this is true in your case make sure to fill it out if you've been treated for something out of the ordinary we need a medical statement from your doctor going more in depth with your diagnosis and treatment that's it for the essentials now let's look at what you can do to have the claims' evaluation when even smoother and quicker the best way is to simply think of us as humans like you which means if you can treat the doctors written letters chances are we can't either if you take the time to write the context of your treatment we'll be able to evaluate your claim faster a few lines will do and if your documents are in physical order or according to diagnosis and family member we don't have to link documents on different pages thereby speeding up the process by a great deal in short if a few notes in a bit of order would help you understand the bills better the same goes for s ultimately leading to faster claims handling and finally let us know you preferred currency and method of reimbursement when everything is ready you can post your original documents — we were international wrestle house Brussels mousse Brighton be in one — and our United Kingdom please remember to take copies of everything we send and to specify your policy number worldwide help option plan holders can also claim online be a members world if you stick to this guide you should be good and your reimbursement documents ought to be on your members won't account shortly let's recap gather your documents make sure they make sense send them to us [Music]