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Tracks Operations Contact Center User Guide How to Submit a Manage Change Request adding a Service Location and Affiliate an Individual Provider Record to a Group/Organization in Tracks Table of Contents
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Who needs nctracks operations center?

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Healthcare providers: Doctors, hospitals, clinics, and other healthcare professionals who provide services to Medicaid and NC Health Choice beneficiaries.
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Medicaid and NC Health Choice beneficiaries: Individuals who are eligible for Medicaid or NC Health Choice programs and require access to healthcare services.
03
State and county staff: Government employees responsible for managing Medicaid and NC Health Choice programs, including eligibility determination, claims processing, and program administration.
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Nctracks operations center is a centralized operation system for managing and monitoring Medicaid claims and payments in North Carolina.
Healthcare providers and organizations that provide services to Medicaid beneficiaries in North Carolina are required to file nctracks operations center.
Nctracks operations center can be filled out online through the designated portal with the required information regarding Medicaid claims and payments.
The purpose of nctracks operations center is to ensure accurate and timely processing of Medicaid claims and payments, and to monitor the overall performance of the Medicaid system.
Information such as provider details, service codes, patient demographics, billing amounts, and payment status must be reported on nctracks operations center.
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