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Quick reference guide Report power outages 800.POWER ON (800.769.3766) Duke Energy website dukeenergy.com Duke Energy mobile website m.dukeenergy.com Email contacts dukeenergy.com Customer service
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How to fill out report power outages

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How to fill out report power outages:

01
Gather necessary information: Note down the date, time, and duration of the power outage. Also, collect details about your location, such as address, city, and state. If possible, list any affected nearby landmarks or streets.
02
Contact the power company: Find the contact information for your local power company. This can usually be found on your electricity bill or their website. Call their emergency helpline or customer service number to report the power outage. Provide all the gathered information accurately to ensure swift assistance.
03
Follow any specific instructions: The power company may provide specific instructions to follow during the outage, such as resetting your electrical panel or checking if your neighbors are also affected. It is crucial to follow their guidance to help expedite the resolution.
04
Document any additional details: While on the call with the power company, take note of any reference or ticket number they provide. This will be useful for tracking the progress or following up on the outage.

Who needs to report power outages:

01
Residential Customers: If you experience a power outage at your home, it is essential to report it to the power company. This will allow them to identify the scope of the issue and prioritize the restoration process.
02
Commercial Customers: Businesses and organizations that encounter power outages should also report them to the power company. Timely reporting ensures that power restoration efforts can be coordinated effectively, minimizing any disruptions to operations.
03
Municipal Authorities: City or town officials may need to report power outages affecting public facilities, such as streetlights, traffic signals, or municipal buildings. By promptly reporting these outages, the power company can work together with the local government to restore essential services.
Overall, anyone who experiences a power outage or is aware of one should report it to the power company promptly. Open communication and accurate information help electricity providers efficiently address and resolve power outages.
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Report power outages is the process of informing utility companies or authorities about any unplanned loss of electricity.
Utility companies, power plant operators, and anyone responsible for maintaining the electricity grid are required to file report power outages.
Report power outages can be filled out online, by phone, or by submitting a physical form to the appropriate authority.
The purpose of report power outages is to track and analyze power outages, identify areas for improvement, and ensure a timely response to restore power.
Information such as the location of the outage, the cause of the outage, the duration of the outage, and the number of customers affected must be reported on report power outages.
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