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If we need more time to consider your request we will write to tell you this. Freepost SPSO you don t need a stamp or SPSO 4 Melville Street Edinburgh EH3 7NS If you need this information in another format please call us on Freephone 0800 377 7330 or call 0131 225 5300 ISSUE NO YCODForm1010F Please tell us why you want us to review your decision. Write your contact details clearly in the box below Full name Address Daytime phone number Email address SPSO reference number 1 I think your...

How to fill out your complaint

How to fill out your complaint:

1. Start by clearly stating your complaint: Begin your complaint by describing the issue or problem that you are facing. Be specific and provide all the necessary details, including dates, names, and any relevant documentation.
2. Explain the impact: Next, outline the impact the issue has had on you or your situation. Whether it's financial loss, emotional distress, or any other negative consequence, make sure to articulate how you have been affected.
3. Provide supporting evidence: Include any supporting evidence that you have to back up your complaint. This could include photographs, invoices, contracts, or any other relevant documents that can strengthen your case.
4. State your desired outcome: Clearly express what outcome or resolution you are seeking. Whether it's a refund, replacement, apology, or corrective action, be specific about what you expect as a result of your complaint.
5. Include your contact information: Provide your complete contact information, including your full name, address, phone number, and email address. This will allow the concerned party to respond to and address your complaint effectively.
6. Choose the appropriate recipient: Determine who needs to receive your complaint based on the nature of your issue. It could be a customer service department, a specific individual, or even a regulatory authority. Make sure you address your complaint to the right person or entity.

Who needs your complaint:

1. The company or entity involved: If your complaint pertains to a product or service that you have received, the company or organization responsible for it needs to hear your complaint. This could include customer service departments, management, or even the CEO.
2. Regulatory authorities: In some cases, it may be necessary to escalate your complaint to a regulatory authority or government agency that oversees the industry or sector in question. This is especially applicable if your complaint relates to legal or ethical violations.
3. Public platforms or review websites: Depending on the severity of your complaint, you may choose to publicize it on social media platforms, consumer review websites, or other public forums. This can help raise awareness about the issue and potentially bring about a faster resolution.

Remember, when filing a complaint, it's important to remain polite, concise, and factual. Clearly outline the problem, state your desired outcome, and provide all the necessary supporting evidence. By doing so, you increase your chances of having your complaint taken seriously and resolved in a satisfactory manner.

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What is your complaint?

My complaint is related to the poor quality of the product I purchased.

Who is required to file your complaint?

I am required to file my own complaint as the consumer.

How to fill out your complaint?

To fill out my complaint, I need to provide details of the purchase, the issue with the product, and any relevant proof such as receipts or photos.

What is the purpose of your complaint?

The purpose of my complaint is to seek a refund or replacement for the defective product.

What information must be reported on your complaint?

I must report the details of the purchase, the issue with the product, and any proof to support my claim.