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This report documents the support activities and service requests related to the SDWIS/STATE system, including user inquiries, troubleshooting efforts, and resolution details.
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How to fill out SDWIS/STATE User Support Activity Report

01
Gather necessary information about the user support activities.
02
Access the SDWIS/STATE User Support Activity Report form.
03
Fill in the date range for the report period.
04
List the total number of support requests received.
05
Detail the types of support requests (e.g., technical, billing, etc.).
06
Record the number of requests resolved and those outstanding.
07
Include any feedback or comments received from users.
08
Ensure all fields are complete and accurate.
09
Review the report for clarity and completeness.
10
Submit the report by the specified deadline.

Who needs SDWIS/STATE User Support Activity Report?

01
State and local water system management officials.
02
Environmental protection agencies.
03
Internal and external auditors.
04
Stakeholders needing insight into support activities.
05
Quality assurance personnel monitoring support trends.
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People Also Ask about

Drinking Water Watch is a tool that lets you view data we maintain about your water system(s). The information includes: size and type of population served. water system facilities, such as wells, intakes, treatment plant, storage tanks, and distribution system.
The Safe Drinking Water Information System (SDWIS) contains information about public water systems and their violations of EPA's drinking water regulations. Searching SDWIS will allow you to locate your drinking water supplier and view its violations and enforcement history for the last ten years.
National Secondary Drinking Water Regulations (NSDWRs) ContaminantSecondary Standard pH 6.5-8.5 Silver 0.10 mg/L Sulfate 250 mg/L Total Dissolved Solids 500 mg/L11 more rows • Jan 23, 2025
EPA is setting enforceable Maximum Contaminant Levels at 4.0 parts per trillion for PFOA and PFOS, individually. This standard will reduce exposure from these PFAS in our drinking water to the lowest levels that are feasible for effective implementation.
How are Total Dissolved Solids Regulated? The EPA Secondary Regulations advise a maximum contamination level (MCL) of 500mg/liter, or 500 parts per million (ppm) for TDS. Numerous water supplies exceed this level.

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The SDWIS/STATE User Support Activity Report is a documentation tool used by state agencies to track user support activities related to the Safe Drinking Water Information System (SDWIS/STATE).
State drinking water programs that utilize SDWIS/STATE are required to file the User Support Activity Report as part of their compliance and reporting obligations.
To fill out the SDWIS/STATE User Support Activity Report, users must provide detailed information about user interactions, support requests, resolutions, and any training conducted related to SDWIS/STATE.
The purpose of the SDWIS/STATE User Support Activity Report is to monitor and enhance user support services, identify training needs, and ensure effective use of the SDWIS/STATE system.
The information to be reported includes user support requests, types of support provided, resolution times, user feedback, and any training sessions conducted.
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