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This document details support activities, issues, and resolutions concerning the SDWIS/STATE system over the specified reporting period. It includes information about events related to system queries,
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How to fill out SDWIS/STATE User Support Activity Report

01
Open the SDWIS/STATE User Support Activity Report template.
02
Fill in the date of the report.
03
Enter the name of the user or support staff filling out the report.
04
Describe the support activity, including the type of assistance provided.
05
Specify the duration of the support activity.
06
Include any relevant notes or comments regarding the support activity.
07
Review the report for accuracy.
08
Submit the completed report to the appropriate department or agency.

Who needs SDWIS/STATE User Support Activity Report?

01
Water utility operators.
02
State and local regulatory agencies.
03
Environmental protection agencies.
04
Support staff involved in providing technical assistance.
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The SDWIS/STATE User Support Activity Report is a document used by systems administrators to track user support activities, issues, and resolutions related to the SDWIS/STATE software.
Entities that utilize the SDWIS/STATE software for managing public water system data and require the support of state users need to file the SDWIS/STATE User Support Activity Report.
To fill out the SDWIS/STATE User Support Activity Report, users must provide details about the support requests received, issues encountered, actions taken, and resolutions achieved, along with any relevant timestamps and user identities.
The purpose of the SDWIS/STATE User Support Activity Report is to systematically document user support interactions, improve service quality, and identify trends or recurring issues in software usage.
The report must include information such as the date of support requests, user details, descriptions of issues, support actions taken, resolution status, and any follow-up requirements.
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