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This report evaluates the reliability of the U.S. Postal Service’s Customer Satisfaction Index survey and assesses the Postal Service’s practice regarding the public disclosure of survey results.
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How to fill out U.S. Postal Service: Tracking Customer Satisfaction in a Competitive Environment

01
Visit the U.S. Postal Service website.
02
Navigate to the section for Customer Satisfaction surveys.
03
Select the 'Tracking Customer Satisfaction in a Competitive Environment' survey.
04
Read the instructions provided to understand the requirements.
05
Fill out the survey questions honestly and to the best of your ability.
06
Provide any additional comments or suggestions in the designated section.
07
Review your answers before submission.
08
Submit the survey once you are satisfied with your responses.

Who needs U.S. Postal Service: Tracking Customer Satisfaction in a Competitive Environment?

01
Postal service management looking to improve customer service.
02
Marketing teams analyzing customer preferences.
03
Stakeholders wanting to assess competitive positioning.
04
Researchers studying customer satisfaction trends.
05
Businesses seeking partnership opportunities with the postal service.
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Put another way, USPS OIG found the agency had a 47.8% retention rate for non-career employees in FY 2022 — down from 48% the year prior. Both years fall short of USPS's 50.5% retention goal.
USPS sees lower customer satisfaction scores USPS saw its composite customer experience score drop from 72.40% in FY 2020 to 68.15% in FY 2021. The agency set 76.90% as its customer satisfaction score goal for FY 2021.
US Postal Service has an overall rating of 2.8 out of 5, based on over 20,108 reviews left anonymously by employees. 34% of employees would recommend working at US Postal Service to a friend and 28% have a positive outlook for the business. This rating has decreased by 3% over the last 12 months.
Delivery is central to the U.S. Postal Service's mission, and the Postal Service is legally mandated to measure customer delivery experiences. To do so, the Postal Service contracts with a survey supplier to assess the delivery service sentiment of residential customers and small and medium businesses nationwide.
Letters. Standard-sized, rectangular envelope stamps start at $0.73. Square, oversized, or unusually shaped envelope stamps start at $1.19.

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It is a framework used by the U.S. Postal Service to monitor and assess customer satisfaction levels amidst increasing competition in the mailing and logistics industry.
Postal service officials and management are typically required to file reports and analyses related to customer satisfaction tracking as part of their operational responsibilities.
Filling out the report involves collecting customer feedback through surveys or metrics, analyzing the data, and then inputting the findings into the designated reporting format as stipulated by the Postal Service guidelines.
The purpose is to enhance service quality, improve customer experiences, and remain competitive by understanding and addressing customer needs and preferences.
Information that must be reported includes customer feedback scores, service performance metrics, trends in customer satisfaction, and any actions taken to address identified issues.
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