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This document provides guidance for developing consumer-operated service initiatives in mental health, offering definitions, tips, resources, and tools for mental health authorities and consumer leaders.
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How to fill out Building Your Program: Consumer-Operated Services

01
Gather necessary information about your organization's goals and objectives.
02
Identify the target population and their specific needs.
03
Outline the services you plan to offer through your consumer-operated program.
04
Develop a budget that includes estimated costs for personnel, materials, and facilities.
05
Create a timeline for implementation and key milestones to achieve.
06
Involve consumers in the planning process to ensure the program meets their needs.
07
Compile all the information into a clear and structured format for the submission.

Who needs Building Your Program: Consumer-Operated Services?

01
Organizations aiming to provide consumer-operated services in mental health or substance use.
02
Consumers who seek to participate in or benefit from peer-led support programs.
03
Administrators and stakeholders looking to enhance community support services.
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Consumer-operated services are peer- run service programs that are owned, administratively controlled, and operated by mental health consumers and emphasize self-help as their operational approach.
There are many types of consumer service companies, including health, social, education, retail, wholesale, hospitality and leisure. Fashion boutiques and home improvement stores are examples of retail consumer services companies.

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Building Your Program: Consumer-Operated Services is a framework aimed at developing and enhancing services that are operated and managed by consumers, particularly in the context of mental health and wellness programs.
Organizations or agencies that are seeking funding or approval for consumer-operated services are typically required to file the Building Your Program: Consumer-Operated Services documentation.
To fill out Building Your Program: Consumer-Operated Services, you must provide detailed descriptions of your program's goals, structure, operations, and the ways in which consumers will be engaged in the program's management.
The purpose of Building Your Program: Consumer-Operated Services is to ensure that services are designed and delivered in a way that best meets the needs of consumers, promoting empowerment and participation in mental health activities.
The information that must be reported includes program goals, consumer involvement strategies, service delivery methods, resources required, and evaluation plans to measure program effectiveness.
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