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This document provides guidance to water utilities on the proper format for bills and forms used in customer dealings, as well as the release of customer information, under California Public Utilities
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How to fill out standard practice on bills
How to fill out STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B
01
Read through the entire General Order 96-B to understand the context and requirements.
02
Collect all necessary customer information required for billing.
03
Ensure that all forms are up-to-date and compliant with the latest guidelines.
04
Carefully fill out the bill and any related forms, ensuring accuracy in customer details and service information.
05
Include any relevant notices or disclosures required as per the standard practice.
06
Review the completed forms for any errors or omissions.
07
Submit the documents to the appropriate regulatory body as specified in the order.
Who needs STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
01
Utility companies that provide services under the jurisdiction of the California Public Utilities Commission.
02
Administrative staff responsible for billing and customer service communications.
03
Compliance officers ensuring adherence to regulatory guidelines.
04
Legal teams overseeing customer information release policies.
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What is STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
The STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B provides guidelines and regulations for utility companies regarding billing practices, the use of forms, and the proper handling and releasing of customer information to ensure compliance and protect customer privacy.
Who is required to file STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
All public utilities that provide services such as electricity, gas, water, and telecommunications are required to file under the STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B to ensure they follow the established practices.
How to fill out STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
To fill out the STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION, utilities must accurately complete the prescribed forms provided by the regulatory authority, including necessary details such as customer information, billing rates, and any applicable disclosures, ensuring all sections are filled and compliant with the guidelines.
What is the purpose of STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
The purpose is to establish clear and consistent practices for utilities to follow in their billing procedures and customer information management, promoting transparency, accountability, and protection of consumer rights.
What information must be reported on STANDARD PRACTICE ON BILLS AND FORMS AND RELEASE OF CUSTOMER INFORMATION UNDER GENERAL ORDER 96-B?
Utilities must report information including billing formats, customer account details, service charges, payment options, customer usage data, and any disclosures regarding the release of personal customer information, as required by the guidelines.
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