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A form used for submitting complaints regarding utility service rate increases, capturing customer opinions on proposed rate changes.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain a copy of the Utility Complaint Form from the utility company's website or customer service.
02
Start by filling in your personal information, including your name, address, and contact details.
03
Provide your account number associated with the utility service.
04
Clearly describe the issue you are experiencing with the utility service.
05
Include any relevant dates and times when the issue occurred.
06
Attach any supporting documents or evidence related to your complaint, if necessary.
07
Review your form to ensure all information is accurate and complete.
08
Submit the form according to the utility company's instructions, either online, by mail, or in person.

Who needs Utility Complaint Form?

01
Anyone who is experiencing problems with their utility service, such as billing issues, service interruptions, or poor customer service.
02
Residents or business owners who want to formally document their complaints to ensure they are addressed by the utility provider.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or dissatisfaction regarding utility services such as water, gas, or electricity.
Any consumer who experiences problems with their utility services, such as billing disputes, service interruptions, or safety concerns, is required to file a Utility Complaint Form.
To fill out the Utility Complaint Form, gather relevant information such as your account number, the nature of the complaint, dates of service issues, and any communications with the utility provider. Then, complete the form with this information and submit it to the appropriate regulatory agency or utility company.
The purpose of the Utility Complaint Form is to provide a structured way for consumers to report complaints about utility services, helping regulators to track issues, enforce regulations, and improve service quality.
The Utility Complaint Form generally requires information such as the consumer's contact details, utility account number, description of the complaint, dates of service disruptions, and any prior correspondence with the utility company concerning the issue.
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