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A form for consumers to express their complaints regarding utility services, specifically requesting responses from the utility company and the regulatory authority.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Gather relevant details about your utility issue, including account number and service address.
02
Download or obtain the Utility Complaint Form from the utility company's website or office.
03
Fill in your personal information such as name, address, and contact details.
04
Describe the utility issue you are experiencing in detail, including dates and any relevant interactions with the utility provider.
05
Attach any supporting documents, such as bills or previous correspondence regarding your complaint.
06
Review the completed form for accuracy and clarity.
07
Submit the form via the specified method, which may include mailing it, faxing it, or submitting it online.

Who needs Utility Complaint Form?

01
Any customer who has a problem or issue with their utility service, such as electricity, water, or gas.
02
Individuals seeking resolution for bill discrepancies or service interruptions.
03
Consumers looking to report unsafe conditions or provide feedback regarding utility services.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to report issues or complaints regarding utilities such as electricity, water, gas, or telecommunications services.
Any consumer or customer who experiences problems with utility services, such as billing disputes, service outages, or poor service quality, is required to file a Utility Complaint Form.
To fill out the Utility Complaint Form, provide accurate personal and contact information, detail the nature of the complaint, include account information, and attach any supporting documentation if necessary.
The purpose of the Utility Complaint Form is to formally document consumer grievances, allowing utilities and regulatory bodies to address and resolve these issues efficiently.
The Utility Complaint Form typically requires the complainant's name, address, contact information, account number, a detailed description of the complaint, and any relevant documentation or evidence.
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