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This form is used to file complaints regarding utility services, specifically addressing concerns about rate increases by utility companies. It captures personal details of the complainant, the utility
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain the Utility Complaint Form from the utility company's website or customer service.
02
Read the instructions on the form carefully before proceeding.
03
Fill in your personal information, including your name, address, and contact details.
04
Specify the type of utility (e.g., water, electricity, gas) you are complaining about.
05
Provide a detailed description of the complaint, including dates, times, and specific incidents.
06
Attach any supporting documents or evidence related to your complaint, if necessary.
07
Review the form for accuracy and completeness before submission.
08
Submit the form via the designated method (online, by mail, or in person) as specified by the utility company.

Who needs Utility Complaint Form?

01
Consumers who are experiencing issues with their utility service.
02
Individuals seeking resolution for billing discrepancies or service interruptions.
03
Customers who have not received adequate responses from customer service regarding their complaints.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or grievances regarding utility services such as electricity, water, or gas.
Consumers who are experiencing issues with their utility services, such as billing disputes, service interruptions, or unsatisfactory customer service, are required to file a Utility Complaint Form.
To fill out the Utility Complaint Form, provide your contact information, describe the issue in detail, include any relevant account information, and submit it to the appropriate utility company or regulatory agency.
The purpose of the Utility Complaint Form is to provide a structured way for consumers to submit complaints, ensuring that their concerns are formally documented and addressed by the utility provider.
Information that must be reported on the Utility Complaint Form includes the consumer's name, contact details, utility account number, description of the complaint, and any relevant dates or documentation.
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