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This document is intended for citizens to file complaints regarding utility services, specifically addressing the concerns about electric utility rates and services of the Arizona Public Service Company.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain the Utility Complaint Form from the utility company's website or customer service center.
02
Fill in your personal details, including your name, address, and contact information.
03
Provide account information, such as your utility account number.
04
Describe the nature of your complaint clearly and concisely.
05
Include any relevant dates, times, and locations related to your complaint.
06
Attach any supporting documents or evidence, such as bills or previous correspondence.
07
Review your form to ensure all information is accurate.
08
Submit the form either online, via email, or by mailing it to the specified address.

Who needs Utility Complaint Form?

01
Customers who are experiencing issues with their utility services.
02
Individuals seeking to formally report problems such as billing errors, service interruptions, or unsatisfactory service.
03
Anyone needing to communicate complaints or concerns to their utility provider.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or grievances related to utility services, such as electricity, water, gas, or telecommunications.
Any consumer or customer who experiences problems with their utility service, such as billing issues, service interruptions, or unsatisfactory customer service, is required to file a Utility Complaint Form.
To fill out the Utility Complaint Form, provide your contact information, describe the nature of the complaint in detail, include any relevant dates, attach any supporting documents, and submit the form to the appropriate utility regulatory authority or utility company.
The purpose of the Utility Complaint Form is to formally document consumer complaints, allowing regulatory bodies to investigate issues, promote accountability among utility providers, and facilitate resolutions for consumers.
The information that must be reported on the Utility Complaint Form includes your name, contact information, utility account number, a detailed description of the complaint, any previous communications regarding the issue, and any supporting documentation.
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