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A form for residents to submit comments regarding the proposed rate increase by Far West Water & Sewer Company, addressing concerns about affordability and the justification for the increase.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Gather necessary information: account number, service address, and details of the complaint.
02
Obtain a copy of the Utility Complaint Form from the utility company's website or office.
03
Fill in your personal information: name, address, and contact details.
04
Provide a clear description of the issue or complaint, including dates and any relevant documentation.
05
Review the completed form for accuracy and completeness.
06
Submit the form as instructed, either online, by mail, or in person.

Who needs Utility Complaint Form?

01
Customers experiencing issues with their utility services.
02
Individuals seeking resolution for billing disputes or service interruptions.
03
Residents who want to file complaints about utility provider practices and policies.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to report issues or grievances related to utilities such as electricity, water, gas, or telecommunications services.
Any consumer or customer of a utility service who experiences a problem, such as service interruption, billing errors, or poor service quality, is required to file a Utility Complaint Form.
To fill out the Utility Complaint Form, provide personal details such as name and contact information, describe the nature of the complaint, provide account information, and submit any relevant documentation to support your claim.
The purpose of the Utility Complaint Form is to allow consumers to formally report issues with utility services, enabling regulatory agencies to address these complaints and ensure proper utility practices.
The information that must be reported on the Utility Complaint Form includes the consumer's name, address, contact information, details of the utility service provider, a description of the complaint, account number, and supporting documents.
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