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A form utilized by consumers to register complaints with the Arizona Corporation Commission regarding utility services, particularly addressing rate increases by utility companies.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain the Utility Complaint Form from the utility company's website or customer service.
02
Fill in your personal information such as name, address, account number, and contact details.
03
Clearly describe the nature of your complaint, including dates and specific details.
04
Include any relevant documentation or evidence that supports your complaint.
05
Review the form for accuracy and completeness before submission.
06
Submit the form via the specified method (online, mail, or in person).

Who needs Utility Complaint Form?

01
Customers who have experienced issues with their utility service.
02
Individuals seeking resolution for billing disputes.
03
Anyone affected by service outages or interruptions.
04
Residents wanting to report unsafe or unsatisfactory service conditions.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or complaints regarding utility services such as electricity, water, and gas.
Any consumer who is experiencing problems with their utility services or believes their rights as a utility customer have been violated is required to file the Utility Complaint Form.
To fill out the Utility Complaint Form, consumers should provide their contact information, details of the utility service in question, a clear description of the complaint, and any relevant documentation or evidence to support their claim.
The purpose of the Utility Complaint Form is to provide a structured way for consumers to report issues to utility companies or regulatory agencies, ensuring their complaints are documented and addressed appropriately.
The Utility Complaint Form must include the consumer's name and contact information, the name of the utility company, account number, a detailed description of the complaint, date of the incident, and any other pertinent information that can help resolve the issue.
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