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This document consists of customer complaints submitted to the Arizona Corporation Commission regarding rate increases and consolidation by the Arizona American Water Company, particularly from residents
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Gather all relevant information about the utility service provider.
02
Identify the specific issue you are experiencing with the utility service.
03
Obtain a copy of the Utility Complaint Form from the utility company’s website or office.
04
Fill in your personal information, including name, address, and contact details.
05
Clearly describe the nature of your complaint in the designated section.
06
Provide any supporting documents or evidence related to your complaint, if applicable.
07
Review the completed form for accuracy and completeness.
08
Submit the form either online, via email, or in person at the utility company’s office.

Who needs Utility Complaint Form?

01
Customers experiencing issues with their utility service.
02
Individuals seeking to report problems such as billing discrepancies or service interruptions.
03
Anyone who feels their rights as a utility consumer have been violated.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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A Utility Complaint Form is a document that consumers can use to formally report issues or complaints regarding utility services such as electricity, water, gas, or telecommunications.
Any consumer who experiences problems with their utility service, such as billing issues, service interruptions, or unsatisfactory responses from the utility provider, is encouraged to file a Utility Complaint Form.
To fill out a Utility Complaint Form, the consumer should provide their contact information, detail the nature of the complaint, include any relevant account numbers, and submit any supporting documentation related to the issue.
The purpose of the Utility Complaint Form is to enable consumers to formally register complaints, ensuring that their grievances are documented and can be reviewed by the relevant regulatory body or utility provider.
The Utility Complaint Form typically requires the consumer's name, address, account number, contact information, a description of the complaint, and any actions taken prior to filing the complaint.
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