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This document is used for submitting complaints regarding utility services, specifically addressing concerns related to mergers affecting telecommunications service quality.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain the Utility Complaint Form from the relevant utility provider's website or customer service office.
02
Fill in your personal details including name, address, and contact information at the top of the form.
03
Clearly describe the nature of your complaint in the designated section, including any relevant dates and details.
04
Provide any necessary documentation or evidence that supports your complaint, if applicable.
05
Review your completed form for accuracy and completeness.
06
Sign and date the form where indicated.
07
Submit the form according to the instructions, whether it be online, by mail, or in person.

Who needs Utility Complaint Form?

01
Customers who have experienced issues with their utility services, such as water, electricity, or gas.
02
Individuals seeking resolution for billing errors, service interruptions, or unsatisfactory service.
03
Tenants or homeowners looking to formally lodge complaints against their utility provider.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or grievances related to utility services, such as electricity, water, gas, or internet.
Any consumer who is experiencing problems with their utility service or has a complaint against a utility provider is required to file the Utility Complaint Form.
To fill out the Utility Complaint Form, consumers should provide their contact information, details of the utility service involved, the nature of the complaint, and any relevant supporting documentation.
The purpose of the Utility Complaint Form is to facilitate the resolution of complaints made by consumers regarding utility services and to ensure that their concerns are heard by the relevant authorities.
The information that must be reported on the Utility Complaint Form includes the consumer's name, address, contact information, details of the utility service provider, a description of the complaint, and any relevant dates or incident numbers.
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