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A form for submitting complaints regarding utility services, specifically addressing customer concerns over potential rate changes related to gas and electric services.
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Begin by downloading the Utility Complaint Form from the official website or obtaining a physical copy from the utility provider.
02
Fill in your personal information, including your name, address, phone number, and email.
03
Specify the type of utility service (e.g., electricity, water, gas) related to your complaint.
04
Clearly describe the nature of your complaint, including any relevant dates and details about the issue.
05
Attach any supporting documents, such as bills or previous correspondence related to the complaint.
06
Review the completed form for accuracy and completeness.
07
Submit the form through the designated method (e.g., online submission, mailing it to a specific address, or delivering it in person) as instructed.

Who needs Utility Complaint Form?

01
Customers who are experiencing issues with their utility service, such as billing errors, service interruptions, or unsatisfactory customer service.
02
Individuals or businesses seeking to formally document their concerns regarding any utility provider.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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A Utility Complaint Form is a document used by consumers to report issues or grievances regarding utility services, such as electricity, water, or gas.
Any consumer or customer who has experienced a problem with utility services, such as billing disputes, service outages, or unsafe conditions, is required to file a Utility Complaint Form.
To fill out a Utility Complaint Form, consumers should provide their personal information, details of the utility service, a description of the complaint, and any relevant documentation or evidence supporting the complaint.
The purpose of the Utility Complaint Form is to allow consumers to formally submit their complaints to utility providers or regulatory agencies, ensuring that issues are addressed and resolved in a timely manner.
The information that must be reported on a Utility Complaint Form typically includes the consumer's name, contact information, account number, details of the utility service in question, a description of the complaint, and any relevant dates or documentation.
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