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This document is used for lodging formal complaints against utility companies regarding issues such as rate increases. It includes details about the complainant, the utility company involved, and
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How to fill out utility complaint form

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How to fill out Utility Complaint Form

01
Obtain the Utility Complaint Form from your utility provider's website or office.
02
Fill in your personal information, including your name, address, and contact information.
03
Provide details about the utility service (electricity, water, gas, etc.) in question.
04
Clearly explain the nature of your complaint, including any relevant dates and incidents.
05
Attach any supporting documents, such as bills or correspondence related to the issue.
06
Review the form for accuracy and completeness.
07
Submit the completed form either online, by mail, or in person as instructed.

Who needs Utility Complaint Form?

01
Customers who have experienced issues with their utility service.
02
Individuals seeking resolution for billing disputes.
03
Tenants or homeowners affected by service interruptions or unsatisfactory service.
04
Consumers needing to report safety violations related to utility services.
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0:27 2:18 You can discuss your issue. And get advice on how to proceed. Some issues are resolved withMoreYou can discuss your issue. And get advice on how to proceed. Some issues are resolved with mediation.
Please contact your electric service provider first and allow them to investigate your complaint. If you are unable to come to a satisfactory resolution with your service provider, you may then submit a complaint with the PUCT.
You can call our toll-free Helpline at 1-800-342-3377 between 8:30 a.m. and 4:00 p.m. on business days for gas, electric, water, phone and cable TV service/billing complaints.
Contact Us. If you have a question about your utility bill or service, or would like to make a complaint, please see our Consumer Affairs information. As a result of the COVID-19 pandemic, the CPUC is not accepting customer utility complaints in person. Please call us at 1-800-649-7570 or file your complaint online.
If the Public Utility Commission of Texas' (PUCT) Consumer Protection Division is unable to resolve your issue, you have the option to file a formal complaint against the utility provider. A formal complaint involves a legal proceeding with a judge, hearings, attorneys, evidence, and written testimony.
A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.
0:27 2:18 Services found a problem it's time to make your voice. Heard start by documenting your issue keepMoreServices found a problem it's time to make your voice. Heard start by documenting your issue keep records of bills dates. And any communication with the service provider.

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The Utility Complaint Form is a document used by consumers to formally report issues or complaints regarding utility services such as electricity, water, or gas.
Any consumer or customer of a utility service who has a complaint or issue concerning the service they received may file a Utility Complaint Form.
To fill out the Utility Complaint Form, the consumer should provide their personal information, details about the utility service involved, a description of the complaint, and any relevant account numbers or documentation.
The purpose of the Utility Complaint Form is to allow consumers to formally express their grievances about utility services, seek resolution, and ensure their complaints are officially recorded and addressed by the utility provider.
The Utility Complaint Form typically requires the consumer's name, contact information, utility account number, a detailed description of the complaint, dates of incidents, and any prior steps taken to resolve the issue.
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