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This document notifies PNM residential customers of their rights and responsibilities regarding the discontinuation of electric utility services due to unpaid bills, providing information on payment
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How to fill out electric notification of discontinuation

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How to fill out Electric Notification of Discontinuation of Residential Services (Medical and Financial Certification)

01
Obtain the Electric Notification of Discontinuation of Residential Services form from your local utility provider.
02
Fill out the personal information section, including your name, address, and account number.
03
Indicate the reason for discontinuation of service on the form.
04
Provide detailed medical information if applicable, ensuring that it is complete and accurate.
05
Attach any necessary documentation to support your medical or financial claims.
06
Sign and date the form to certify that the information provided is true.
07
Submit the completed form to your utility provider via mail or online submission, following their guidelines.

Who needs Electric Notification of Discontinuation of Residential Services (Medical and Financial Certification)?

01
Individuals who are facing a discontinuation of electrical services due to non-payment and have medical needs that may be affected.
02
Residents who require a financial certification to prevent loss of service while waiting for aid or financial assistance.
03
Patients with critical medical conditions that necessitate uninterrupted power supply for medical equipment.
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To request a disconnect, please have the following information ready: Your account number from your bill. Your account access code from your bill. The effective date you would like service to be turned off. The address where you would like us to mail your final bill.
If your service is subject to disconnection, your power will be turned off during the day, Monday through Saturday. The disconnection process begins at 8:15am of the following day. Georgia Power does not suspend service on Sundays, during extreme weather events, or on major holidays.
What happens if I miss an installment plan payment? Our standard disconnection policy will apply once you miss a payment. After 2 missed payments, you will be subject to disconnection of service and late payment fees.
Exceptions to Disconnection: A utility shall not discontinue electrical service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32°F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection.

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The Electric Notification of Discontinuation of Residential Services is a form used to certify that a residential service is being discontinued due to medical or financial circumstances. It ensures that affected individuals receive proper notification about the discontinuation, considering their unique situations.
The utility companies or service providers are typically required to file the Electric Notification of Discontinuation of Residential Services for customers who indicate that they are facing medical or financial hardships, which may prevent them from maintaining utility services.
To fill out the Electric Notification of Discontinuation of Residential Services, one must provide detailed information regarding the customer's situation, including personal information, types of medical conditions or financial issues, and any supporting documentation that validates their claims.
The purpose of this notification is to protect vulnerable customers from losing their essential electric services due to financial hardships or medical conditions. It ensures that the utility company is aware of the customer's situation and can take appropriate actions to prevent service discontinuation.
The form must report the customer's name, address, contact information, details of the medical condition or financial difficulties, estimated duration of the situation, and any necessary supporting documents or certifications from medical professionals or financial advisors.
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