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This document outlines the appeal process for non-contracted providers regarding denied payment claims for services provided to Aetna Medicare Advantage members.
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How to fill out AETNA MEDICARE ADVANTAGE PLAN NON-CONTRACTED PROVIDER PAYMENT APPEAL PROCESS

01
Gather all relevant documents including the original claim, denial notice, and any supporting medical records.
02
Complete the AETNA appeal form that is specific to the Medicare Advantage Plan.
03
Clearly state the reason for the appeal and provide any additional information or evidence that supports your case.
04
Submit the appeal form along with all supporting documents to the appropriate AETNA address provided in the denial notice.
05
Keep a copy of your appeal submission and any correspondence for your records.
06
Follow up with AETNA to confirm receipt of your appeal and inquire about the status if you do not receive a response within their specified timeframe.

Who needs AETNA MEDICARE ADVANTAGE PLAN NON-CONTRACTED PROVIDER PAYMENT APPEAL PROCESS?

01
Healthcare providers who have received a payment denial from AETNA under the Medicare Advantage Plan.
02
Patients who are concerned that their providers have been underpaid or incorrectly denied payment for services rendered.
03
Any stakeholders involved in the appeal process for Medicare Advantage reimbursements that involve non-contracted providers.
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People Also Ask about

If you want to appeal Medicare's initial determination, you must submit a written, signed request for redetermination within 120 days of receiving the determination. The MSN will direct you where and how to file the request (they can no longer be filed at Social Security offices).
Aetna® shines in Star Ratings with 88% of Medicare Advantage members in 4 out of 5-star plans or higher for 2025. Aetna Medicare is an HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal.
Level 1 appeals in a Medicare Advantage Plan are called “Health Plan Reconsiderations.” If you disagree with the initial decision from your plan, you or your representative can ask for a reconsideration. Follow the directions in the plan's initial denial notice and plan materials to start your appeal.
Medicare Advantage plans are a lot like Original Medicare. But they can include valuable extra benefits that Original Medicare doesn't. These benefits can include dental, hearing and vision care, and fitness memberships.
You'll lose your current Aetna Medicare Advantage coverage. Beginning January 1, 2025, you'll only be covered by Original Medicare, which doesn't include additional benefits. That's why we encourage you to enroll in a new Aetna Medicare Advantage plan by December 31.
Medicare Advantage plans are a lot like Original Medicare. But they can include valuable extra benefits that Original Medicare doesn't. These benefits can include dental, hearing and vision care, and fitness memberships.
1-800-624-0756 (TTY: 711) for HMO-based benefit plans. 1-888-632-3862 (TTY: 711) for indemnity and PPO-based benefit plans.

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The Aetna Medicare Advantage Plan non-contracted provider payment appeal process is a formal procedure that allows non-contracted healthcare providers to challenge payment decisions made by Aetna regarding the reimbursement of services rendered to Medicare Advantage members.
Non-contracted providers who believe they have not been fairly compensated for services rendered to Aetna Medicare Advantage members are required to file this appeal process.
To fill out the appeal process, a non-contracted provider must complete the appropriate appeal form provided by Aetna, detailing the service provided, the reason for the appeal, and any supporting documentation that justifies the request for reconsideration.
The purpose of this appeal process is to provide non-contracted providers an avenue to dispute payment denials or underpayments, ensuring they receive fair compensation for the services they provided to patients covered under the Aetna Medicare Advantage Plan.
The information that must be reported includes the provider's details, member information, claim number, date of service, a detailed explanation of why the payment was contested, and any additional documentation that supports the appeal.
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