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This document captures feedback from the Public Partnership Forum in East Lothian regarding health services and the community's involvement in healthcare discussions and planning.
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How to fill out East Lothian Health Network PPF Feedback Form

01
Access the East Lothian Health Network PPF Feedback Form online or via a physical copy.
02
Begin by filling out your personal details, including your name, contact information, and address.
03
Select the date of your visit or the service you are providing feedback on.
04
In the feedback section, provide your comments or suggestions regarding your experience.
05
Use the rating scales provided to evaluate different aspects of the service, if applicable.
06
Review your responses for accuracy and completeness.
07
Submit the form either online or by mailing it to the designated address.

Who needs East Lothian Health Network PPF Feedback Form?

01
Patients who have received care from the East Lothian Health Network.
02
Family members or caregivers involved in the patient’s care.
03
Members of the community interested in health services provided by East Lothian.
04
Health professionals seeking to understand patient feedback for service improvement.
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People Also Ask about

It is intended to complement NHS Boards' processes for dealing with feedback and complaints. You can provide anonymous feedback, about any of our services, using the Care Opinion form or calling 0800 122 3135. Your feedback will be shared with our services, and you will receive a response on Care Opinion.
You can contact the Patient Experience Team: In writing. Patient Experience Team – NHS Lothian. By telephone. 0131 536 3370 (open Mon-Fri, 9am to 2pm) By email. LOTH.Feedback@nhs.scot. Complaints. When making a complaint about your experience or on behalf of someone else, it is important to us that we offer the right support.
You can tell us about your experience by speaking directly to the staff or the service involved in your care, alternatively, you can contact the Patient Experience Team. The Patient Experience Team is the central point for receiving patient feedback for NHS Lothian.
There are a number of ways a complaint can be made. Email patient.experience@borders.scot.nhs.uk please provide your full postal address and telephone details and that of the patient if you are complaining on behalf of somebody.
You can get free help from an NHS complaints advocate at any stage of the process. If you decide you need some support, it's never too late to ask for help. Search online for 'NHS complaints advocacy' in your area or contact your local Healthwatch to find out who provides NHS complaints advocacy in your area.
If your query is regarding anything other than an appointment please email: ohenquiries@nhslothian.scot.nhs.uk and you will receive a responce from the relevent member of the team.
The amount of complaints relating to communications has decreased by 7.3% compared to 2021-22, however it is still the most common complaint received by the NHS. ing to the NHS, “Good patient communication is key, particularly when a patient is waiting for planned care or treatment.

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The East Lothian Health Network PPF Feedback Form is a document used to collect feedback from patients and the community regarding health services in East Lothian.
Patients, caregivers, and community members who have experiences or opinions about health services in East Lothian are encouraged to file the PPF Feedback Form.
To fill out the form, individuals should provide their personal details, specify their feedback or concerns, and submit it through the designated channels, either online or in person.
The purpose of the form is to gather insights, assess patient satisfaction, and identify areas for improvement in health services to enhance the quality of care.
The form typically requires personal details, feedback on specific services, suggestions for improvement, and any relevant experiences related to health care in East Lothian.
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