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The Language Access Plan outlines the strategies and initiatives by the Department of Small Business Services to ensure accessibility of services for Limited English Proficient (LEP) individuals.
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How to fill out Department of Small Business Services Language Access Plan

01
Start by gathering relevant demographic data about the population served by your agency.
02
Assess the language needs of individuals who interact with your agency by consulting stakeholders.
03
Identify the languages commonly spoken by your clients.
04
Provide a description of the services offered and how they relate to language access.
05
Develop a plan for providing translation and interpretation services.
06
Outline the training required for staff to assist clients with limited English proficiency.
07
Include a process for monitoring and evaluating the effectiveness of the Language Access Plan.
08
Review and update the plan regularly to ensure ongoing compliance and effectiveness.

Who needs Department of Small Business Services Language Access Plan?

01
Small businesses seeking assistance from the Department.
02
Individuals with limited English proficiency looking for support.
03
Community organizations working with diverse populations.
04
Employees of the Department who need to understand language access requirements.
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In January 2018, the Small Business Administration (SBA) finalized its Language Access Plan and Recipient Guidance. The Plan includes, for example, guidance for translating SBA's web content and consulting with entities representing limited English proficiency (LEP) interests.
The goal of all language access planning and implementation is to ensure that federal agencies provide meaningful access to all agency services to persons with LEP. As the AG Memo notes, this requires ensuring effective communication at all points of contact between a person with LEP and HUD.
USCIS provides persons who are LEP with access to USCIS-developed online tools and resources, including a Multilingual Resource Center. To reduce the number of calls and appointments the public needs to make with our agency, USCIS provides access to information in multiple languages.
The Department of Homeland Security (DHS) recognizes the importance of being able to communicate effectively with individuals, including those with limited English proficiency (LEP), across our many missions and functions.
CDBG-DR Action Plan - Language Access Federally assisted recipients are required to make reasonable efforts to provide language assistance to ensure meaningful access for LEP persons to the recipient's programs and activities.
USCIS provides persons who are LEP with access to USCIS-developed online tools and resources, including a Multilingual Resource Center. To reduce the number of calls and appointments the public needs to make with our agency, USCIS provides access to information in multiple languages.

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The Department of Small Business Services Language Access Plan is a strategic framework designed to ensure that individuals with limited English proficiency have access to services and information provided by the department.
All entities receiving funding or grants from the Department of Small Business Services that provide services to the public are required to file the Language Access Plan.
To fill out the Department of Small Business Services Language Access Plan, organizations must assess their service populations, identify language needs, outline strategies for service delivery, and provide information on staff training and outreach.
The purpose of the Department of Small Business Services Language Access Plan is to improve communication and access to services for individuals who do not speak English as their primary language, helping to promote equity and inclusion.
The information that must be reported includes an assessment of the languages spoken by service users, the identification of staff and resources available for language assistance, and plans for outreach and training initiatives to improve language accessibility.
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