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This handbook outlines the expected behavioral standards for employees, physicians, volunteers, and students at St. Luke’s Health System, emphasizing the organization's mission, vision, values,
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How to fill out St. Luke’s Health System Standards of Performance

01
Start by reviewing the St. Luke's Health System mission and values.
02
Gather all necessary employee information required for the form.
03
Read each section of the Standards of Performance thoroughly.
04
Fill out each section accurately, providing examples where applicable.
05
Ensure that you align your responses with the health system's core values.
06
Review your completed form for clarity and completeness.
07
Submit the form to your supervisor or the designated department.

Who needs St. Luke’s Health System Standards of Performance?

01
All employees of St. Luke's Health System are required to follow the Standards of Performance.
02
New hires undergoing orientation programs.
03
Management for ensuring compliance and performance evaluation.
04
Healthcare professionals interested in maintaining quality care standards.
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People Also Ask about

Luke's University Health Network (SLUHN) is a non-profit, regional, fully integrated, nationally recognized network providing services at 15 campuses and more than 300 sites in Lehigh, Northampton, Carbon, Schuylkill, Bucks, Montgomery, Berks, Monroe and Luzerne counties in Pennsylvania and Warren and Hunterdon
St. Luke's Hospital at The Vintage (SLHV) has received the coveted ISO 9001:2008 certification from Det Norske Veritas (DNV) Healthcare, a global independent foundation dedicated to safeguarding life, property and the environment.
Luke's applications and desktops—including myStLuke's (Epic) and Office 365 apps—to all providers, employed and independent. The Citrix Workspace App provides the ability to launch and run the applications available in the Citrix portal.
Citrix provides remote access to St. Luke's applications and desktops—including myStLuke's (Epic) and Office 365 apps—to all providers, employed and independent.
Luke's health care value-based presence, with a 290,000-member shared-risk network and capitated revenues of approximately $1.1 billion in fiscal 2024 (audited results through Sept., 30, 2024), or approximately 25% of total system revenues and over 590,000 unique patients.
Among many others, Epic provides electronic record systems for Cedars-Sinai Medical Center in Los Angeles, the Cleveland Clinic, Johns Hopkins Hospital, UC Davis Medical Center in Sacramento, Kaiser Permanente, and all Mayo Clinic campuses.
Access patient information, medical records, radiology reports, and more in real-time through St. Luke's Health Epic data repository.
• Emphasize the PCRAFT ideals (pride, caring, respect, accountability, flexibility, and teamwork) to ensure excel-
The Mission Integration team guides our staff to live our core values of Reverence for all we serve and for all creation; Integrity in everything we do; Compassion in solidarity with patients, families and communities; and Excellence, through top-quality care in every encounter.

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St. Luke’s Health System Standards of Performance are established guidelines and expectations designed to ensure high-quality care, professionalism, and consistency in service delivery throughout the health system.
All employees, contractors, and affiliated healthcare professionals within St. Luke’s Health System are required to adhere to and file the Standards of Performance.
To fill out the Standards of Performance, individuals should review the guidelines, complete any necessary documentation accurately, and submit it to the designated supervisor or department according to the outlined processes.
The purpose of the Standards of Performance is to promote excellence in patient care, ensure compliance with regulatory requirements, and foster a culture of accountability and teamwork within the health system.
The information to be reported includes performance metrics, compliance with protocols, incident reports, and feedback from patients and staff concerning quality of care and service delivery.
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