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This report summarizes the findings of a usability analysis of the miamidade.gov portal and an analysis of the delivery of 311 services. It includes comparisons with other counties, recommendations
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How to fill out Usability Analysis of miamidade.gov Portal & Analysis of 311 Service Delivery

01
Visit the miamidade.gov portal.
02
Identify key components of the site, such as navigation, content, and design.
03
Gather user feedback through surveys or interviews to understand pain points.
04
Analyze user behavior using analytical tools to identify common pathways and drop-off points.
05
Document specific usability issues and categorize them based on severity.
06
Review the 311 service delivery process, noting how users interact with the service.
07
Compare findings from the portal analysis with the 311 service experience.
08
Compile a report detailing findings, recommendations, and actionable improvements.
09
Present the findings to stakeholders for review and next steps.

Who needs Usability Analysis of miamidade.gov Portal & Analysis of 311 Service Delivery?

01
City officials looking to improve the user experience of government services.
02
Web development teams tasked with updating or redesigning the miamidade.gov portal.
03
Customer service teams managing the 311 service delivery.
04
Researchers studying public service usability.
05
Citizens who utilize miamidade.gov and 311 services for information and assistance.
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The Usability Analysis of miamidade.gov Portal and Analysis of 311 Service Delivery assesses how effectively and efficiently users can interact with the website and access 311 services. It examines user experience, navigation, accessibility, and the overall satisfaction of users with the portal and the service delivery process.
Individuals or teams responsible for overseeing the website and 311 services, typically including webmasters, UX/UI designers, and service delivery managers, are required to file the Usability Analysis.
To fill out the Usability Analysis, stakeholders should gather data from user feedback, perform usability testing, and analyze metrics related to the portal's performance. This information should be documented in a structured format that addresses key usability criteria and provides actionable insights.
The purpose of the Usability Analysis is to identify areas for improvement within the miamidade.gov portal and the 311 service delivery system, ensuring that users can easily access information and services. It aims to enhance user satisfaction and improve overall service efficiency.
The report must include findings related to user experience, issues identified during usability testing, user demographics, task completion rates, user feedback, metrics on site navigation, and recommendations for improvement.
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