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This document provides a guide for users on how to submit technical issues to the Computer Center through the Request Tracker system, covering logging in, creating tickets, adding information, and
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How to fill out request tracker self service
How to fill out Request Tracker Self Service User Guide
01
Navigate to the Request Tracker Self Service website.
02
Click on the 'Create Ticket' option.
03
Fill in the required fields such as 'Subject' and 'Description'.
04
Select the appropriate 'Queue' for your request.
05
Attach any relevant files if necessary.
06
Review your submission for accuracy.
07
Click on the 'Submit' button to send your request.
Who needs Request Tracker Self Service User Guide?
01
Users who require assistance or have requests to submit.
02
IT support staff who need to manage and track user requests.
03
Project managers overseeing task allocations and progress.
04
Any organization utilizing Request Tracker for issue tracking.
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What is Request Tracker Self Service User Guide?
The Request Tracker Self Service User Guide is a documentation resource that provides instructions and information for users on how to navigate and utilize the Request Tracker system effectively.
Who is required to file Request Tracker Self Service User Guide?
Users of the Request Tracker system, including staff members and customers who seek to submit requests or track issues, are required to refer to the Request Tracker Self Service User Guide.
How to fill out Request Tracker Self Service User Guide?
To fill out the Request Tracker Self Service User Guide, users should follow the step-by-step instructions provided in the guide, ensuring all required fields are completed accurately and any necessary documentation is attached.
What is the purpose of Request Tracker Self Service User Guide?
The purpose of the Request Tracker Self Service User Guide is to assist users in understanding how to use the system to submit requests, track their progress, and manage their interactions with support services efficiently.
What information must be reported on Request Tracker Self Service User Guide?
The information that must be reported includes user details, request descriptions, any relevant timestamps, and category selections, along with any additional information that may assist in processing the requests.
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