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Issued 10/18/10 12. Section 2-Page 2.8 of 13 AUTOMATIC CALL DISTRIBUTION (ACD) & CALL CENTER FEATURES A. Form of hunting that distributes calls evenly among the stations assigned. B. Used to increase

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What is automatic call distribution acd?

Automatic Call Distribution (ACD) is a system used by call centers to distribute incoming calls to available agents. It helps in managing call traffic and improving customer service.

Who is required to file automatic call distribution acd?

Call centers or organizations that handle a large volume of incoming calls are typically required to file Automatic Call Distribution (ACD) reports.

How to fill out automatic call distribution acd?

To fill out an Automatic Call Distribution (ACD) report, the call center or organization needs to collect data on call volume, call duration, agent availability, and other relevant metrics. This data can be entered into the ACD reporting system or software used by the organization.

What is the purpose of automatic call distribution acd?

The purpose of Automatic Call Distribution (ACD) is to effectively distribute incoming calls to available agents, optimize call handling, reduce wait times, and improve overall customer service.

What information must be reported on automatic call distribution acd?

Information that must be reported on an Automatic Call Distribution (ACD) report includes total call volume, average call duration, average wait time, agent availability, service level metrics, and any other relevant data that helps in analyzing call center performance.

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