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Get the free ANZ Contactless EFTPOS Merchant Operating Guide

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This guide provides ANZ merchants with instructions and information on how to operate ANZ Contactless EFTPOS terminals, including transaction processing, fraud prevention, and troubleshooting.
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How to fill out ANZ Contactless EFTPOS Merchant Operating Guide

01
Begin with the cover page that includes your business name and contact details.
02
Read the introduction to understand the guide's purpose and importance.
03
Follow the section on equipment setup, ensuring all hardware is properly connected.
04
Review the instructions on how to process contactless transactions, including tips for staff training.
05
Complete the necessary compliance and security checks as outlined in the guide.
06
Fill out the transaction recording section, detailing how to document sales appropriately.
07
Check the troubleshooting tips for common issues that may arise during transactions.
08
Finally, ensure you have a clear understanding of customer service protocols regarding contactless payments.

Who needs ANZ Contactless EFTPOS Merchant Operating Guide?

01
Merchants who want to accept contactless payments using ANZ EFTPOS terminals.
02
Business owners and managers needing to train staff on contactless payment procedures.
03
Compliance officers ensuring adherence to payment processing regulations.
04
Technical support staff tasked with maintaining payment equipment.
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People Also Ask about

You can find your Terminal ID on a receipt that has been printed from the terminal. In addition, the Terminal ID can be found directly on the Merchant Portal by going to the “Terminals / Deliveries” area in the Acquiring module.
If you need assistance understanding a particular Chargeback, please contact the ANZ Merchant Contact Centre on 1800 039 025 (24 hours a day, 7 days a week).
In the event you need to process a manual transaction, follow the steps below. Select MOTO or 'Other' on your terminal. Select Purchase. Enter the Card Number and press OK. Enter the Expiry Date and press OK. Enter the Card Check Value (CCV – on the back of the card) and press OK. Press OK to confirm the transaction.
1 Disconnect the cable from the back of the terminal and wait 30 seconds. 2 Reconnect the cable at the back of the terminal and wait for the terminal to revert to the 'Init Required' screen. 3 Press <Func> 8, 7, <ENTER> <ENTER> on the terminal. The terminal will start initialising, taking approx.

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The ANZ Contactless EFTPOS Merchant Operating Guide is a document designed to provide merchants with the necessary instructions and guidelines for operating contactless payment systems using EFTPOS terminals.
Merchants who use ANZ contactless EFTPOS systems are required to file the ANZ Contactless EFTPOS Merchant Operating Guide to ensure compliance with operational standards and procedures.
To fill out the ANZ Contactless EFTPOS Merchant Operating Guide, merchants should follow the provided templates and instructions, detailing their business information, payment processing methods, and compliance measures.
The purpose of the ANZ Contactless EFTPOS Merchant Operating Guide is to ensure that merchants understand the correct procedures for accepting contactless payments and to maintain the security and efficiency of payment transactions.
The information that must be reported includes merchant identification details, transaction processing procedures, security measures implemented, and any relevant compliance information related to contactless payment systems.
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