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AmericasVoice of the customer
Time for insurers to
rethink their relationships
Global Consumer Insurance Survey 2012Contents
Executive summary201 Life and annuity (including investments)5Our survey
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What is voice of form customer?
Voice of form customer refers to the feedback, opinions, suggestions, or complaints provided by customers regarding a product, service, or experience.
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Any customer who wishes to provide feedback, opinions, suggestions, or complaints about a product, service, or experience can file voice of form customer.
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The purpose of voice of form customer is to gather valuable feedback from customers in order to improve products, services, or experiences. It helps companies understand customer needs, identify areas for improvement, and make necessary changes or adjustments.
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