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22nd Bled eConference eEnablement Facilitating an Open Effective and Representative eSociety June 14 - 17 2009 Bled Slovenia Enhancing collaborative CRM with mobile technologies Olaf Reinhold Rainer Alt University of Leipzig Germany reinhold wifa.uni-leipzig.
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Enhancing collaborative CRM involves incorporating tools and techniques that facilitate collaboration among team members, departments, and external stakeholders to improve customer relationships and increase business performance.
There is no specific requirement to file enhancing collaborative CRM. It is an ongoing process that organizations undertake to improve their customer relationship management strategies.
Filling out enhancing collaborative CRM involves implementing various technologies, such as customer relationship management software, communication tools, and collaboration platforms, and setting up processes and workflows that encourage collaboration and information sharing among team members and stakeholders.
The purpose of enhancing collaborative CRM is to foster better collaboration and communication among team members and stakeholders, which leads to improved customer relationships, increased customer satisfaction, and ultimately, enhanced business performance.
Enhancing collaborative CRM does not involve specific reporting requirements. However, organizations may track and report on metrics related to collaboration, communication effectiveness, customer satisfaction, and business performance as indicators of the success of their collaborative CRM efforts.
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