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This document outlines the copayment requirements for various AHCCCS programs, detailing mandatory and optional copayment amounts, exemptions, and collection policies.
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How to fill out AHCCCS Contractor Operations Manual

01
Obtain a copy of the AHCCCS Contractor Operations Manual from the official AHCCCS website.
02
Familiarize yourself with the table of contents to understand the structure of the document.
03
Review each section thoroughly to understand the policies and procedures outlined.
04
Follow the specific guidelines for documenting policies as required in the manual.
05
Complete any necessary forms included in the manual, ensuring all fields are filled accurately.
06
If needed, gather input from relevant departments or stakeholders to ensure compliance.
07
Submit the completed documentation as per the instructions outlined in the manual.

Who needs AHCCCS Contractor Operations Manual?

01
Contractors working with AHCCCS who deliver services covered by the program.
02
Healthcare providers participating in the AHCCCS system.
03
Administrative staff involved in the management of AHCCCS contracts.
04
Compliance officers ensuring adherence to AHCCCS policies and procedures.
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Your doctor's office is responsible for obtaining prior authorization. They will submit a request to your insurance provider to get approval, whether it's for a service or for a medication.
To check the status of your claim, please use the AHCCCS Online Provider Portal. If you are unable to resolve a claims issue using the portal, please contact AHCCCS Claims Customer Service at 602-417-7670, option 4, between 7:30 am and 4 pm Monday through Friday.
Eligibility – status of pending application, determination results, Processing Period If the customer is applying for:Then the processing period is MSP 45 calendar days from the application date BCCTP 7 calendar days from the application date Medical Assistance and is pregnant 20 calendar days from application date3 more rows
Under prior authorization, the provider or supplier submits the prior authorization request and receives the decision before services are rendered.
All prior authorization requests must be faxed to Optum Rx at 1-866-463-4838.
You may fax the Fee For Service Prior Authorization Request Form to the AHCCCS FFS Prior Authorization Unit to request authorization, or you may use AHCCCS Online to enter a pended authorization request online, 24 hours a day/7 days a week.

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The AHCCCS Contractor Operations Manual is a document that outlines the operational guidelines, policies, and procedures that contractors must follow to effectively provide services within the Arizona Health Care Cost Containment System (AHCCCS).
All AHCCCS contractors that provide health care services to AHCCCS members are required to file the AHCCCS Contractor Operations Manual as part of their compliance with state regulations.
To fill out the AHCCCS Contractor Operations Manual, contractors must adhere to the prescribed format set by AHCCCS, ensuring that all sections are completed accurately and any required information is included as per the guidelines provided.
The purpose of the AHCCCS Contractor Operations Manual is to establish a consistent set of guidelines and expectations for contractors, ensuring that they provide quality care and comply with AHCCCS policies and state regulations.
The information that must be reported on the AHCCCS Contractor Operations Manual includes but is not limited to, service delivery processes, member rights, reporting requirements, and compliance with health care standards as dictated by AHCCCS.
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