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CARDHOLDER DISPUTE From The Hong Kong and Shanghai Banking Corporation Limited 7/F HSBC Center 3058 Fifth Avenue West Bonifacio Global City 1634 Lagoon City Attention: DISPUTES RESOLUTION SERVICES
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How to fill out HSBC dispute form:

01
Read the instructions: Familiarize yourself with the guidelines provided on the HSBC dispute form. Make sure you understand the requirements and procedures.
02
Complete personal information: Fill in your full name, contact details, and any other information required in the designated fields. Be sure to provide accurate and up-to-date information.
03
Provide the transaction details: Indicate the specific transaction(s) you are disputing. Include the date, amount, and any relevant reference numbers. Provide a clear explanation of why you believe the transaction is erroneous or fraudulent.
04
Gather supporting documents: Collect any supporting documents that can help strengthen your case, such as receipts, invoices, bank statements, or any other relevant evidence. Attach these documents to the dispute form.
05
Submit the form: Once you have filled out the form completely and attached all necessary documents, submit it to HSBC via the designated channel. Be sure to keep a copy of the form for your records.

Who needs HSBC dispute form?

01
Customers with possible fraudulent or erroneous transactions: If you have identified suspicious or unauthorized activity on your HSBC account, you may need the HSBC dispute form to report and resolve the issue.
02
Customers who want to dispute a transaction: If you believe a transaction on your HSBC account is incorrect, unauthorized, or fraudulent, you can utilize the HSBC dispute form to communicate your concerns and seek resolution.
03
Individuals seeking clarification or assistance with a disputed transaction: Even if you are unsure whether a transaction is an error or fraudulent, you can still use the HSBC dispute form to request further information or support from HSBC regarding the transaction in question.
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For inquiries or complaints, please call HSBC's Customer Service at (02) 8858-0000 or (02)7976-8000 from Metro Manila, +1-800-1-888-8555 PLDT domestic toll-free, (International Access Code) + 800-100-85-800 international toll-free for selected countries/regions, or talk to us through Chat by clicking on the icon at the
Log in to Online Banking and select the account with the transaction you'd like to dispute. 2. Select the transaction, then select the Dispute this transaction link and follow the instructions. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer.
A dispute occurs when a cardholder contacts their card issuing bank and demands to have their money returned. Disputes are a feature of the Visa, Mastercard and American Express card networks intended to protect cardholders from fraudulent activity.
Fraudulent charges: Call your credit card issuer, ask it to remove the charges and request a new card. Billing errors: Contact the merchant first to try to resolve the issue, then reach out to your credit card issuer to dispute the charge if you're unable to resolve it directly.
The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation. You can file a complaint online through the Federal Reserve's Consumer Complaint Form.
A chargeback is a way for HSBC to try and recover your money in the event something goes wrong.

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The HSBC dispute form is a document used by customers to formally report and seek resolution for any discrepancies or issues they encounter related to their HSBC accounts or transactions.
Customers who believe they have been charged incorrectly, notice unauthorized transactions, or experience any other issues with their HSBC accounts are required to file the HSBC dispute form.
To fill out the HSBC dispute form, customers should provide their account details, describe the nature of the dispute, include any relevant documentation, and submit the form according to the instructions provided by HSBC.
The purpose of the HSBC dispute form is to facilitate the process of reporting issues with accounts, ensuring that customers have a formal method to request investigations and resolutions from the bank.
The HSBC dispute form must report information such as customer account number, details of the disputed transaction or issue, amounts involved, and any supporting evidence or documentation relevant to the dispute.
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