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Not satisfied with our service? Our complaints procedure leaflets commitment to good service How we handle complaints We will always aim to deal with your savings and investments promptly and accurately.
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Start by carefully reading the instructions provided on the form. Make sure you understand the purpose and requirements of the form.
02
Begin by providing your personal information. This may include your full name, contact details, and any identification numbers or references that are required.
03
Next, identify the reason for your dissatisfaction. This could be a product or service that did not meet your expectations, an unresolved issue, or any other relevant concern.
04
Clearly explain the details of your dissatisfaction. Provide specific examples, dates, and any supporting documentation that could help in understanding your situation.
05
If requested, suggest a solution or resolution that you believe would address your dissatisfaction. This could involve requesting a refund, replacement, or any other form of compensation.
06
If applicable, provide suggestions for improvement or feedback that could help prevent similar situations from occurring in the future. This shows that you are interested in a positive resolution and can contribute constructively to the process.

Who needs not satisfied?

01
Individuals who have experienced a negative outcome or result from a product, service, or interaction.
02
Customers or clients who have encountered issues or problems that have not been resolved satisfactorily.
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Any person who wants to express their dissatisfaction in a formal manner and seek an appropriate resolution.
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Not satisfied typically refers to a feeling of dissatisfaction or discontent with something.
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