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Call Center Satisfaction Survey (July 2012 June 2013) Annual Report Submitted to: ATO Prepared by: Craig Young, Melina Can Phone: +61 3 9935 5700 Email: Craig. Young ORCInternational.com Melina. Can
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How to fill out call centre satisfaction survey:

01
Carefully read the instructions: Start by reading the instructions provided with the survey. This will give you an understanding of what the survey is about and how to proceed with filling it out.
02
Answer honestly: When filling out the survey, it is important to answer each question honestly. Provide your true opinions and experiences to ensure accurate feedback for the call centre.
03
Rate different aspects: The survey may ask you to rate various aspects of your experience with the call centre. These aspects could include the friendliness of the representatives, wait times, problem resolution, and overall satisfaction. Use the provided rating scale to express your level of satisfaction for each aspect.
04
Provide additional comments: In some surveys, there may be an option to provide additional comments or feedback. Take advantage of this opportunity to elaborate on your experiences, suggest improvements, or highlight any exceptional service you received.
05
Complete all sections: Ensure that you go through each section of the survey and respond to all the questions. Leaving any questions unanswered may result in incomplete feedback.

Who needs call centre satisfaction survey?

01
Customers: Call centre satisfaction surveys are primarily designed for customers who have interacted with a call centre. It allows them to provide feedback on their experience and express their level of satisfaction with the service provided.
02
Call centre management: Call centre satisfaction surveys are valuable tools for call centre management. They provide insights into the performance of the call centre, identify areas for improvement, and help measure customer satisfaction levels. This feedback enables call centre management to make informed decisions and implement necessary changes.
03
Call centre agents: Call centre agents also benefit from call centre satisfaction surveys. Surveys help agents understand their strengths and weaknesses, identify areas where they can improve their customer service skills, and receive feedback on their performance.
04
Companies and organizations: Companies and organizations that operate call centres can also benefit from call centre satisfaction surveys. These surveys provide them with valuable insights about their customers' experiences, allowing them to make data-driven decisions, enhance customer service, and improve overall customer satisfaction.
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The call centre satisfaction survey is a feedback tool used to measure customer satisfaction with the services provided by a call centre.
Call centres are required to file the call centre satisfaction survey to assess customer satisfaction levels.
Call centres can fill out the call centre satisfaction survey by providing accurate and honest feedback from customers about their experience.
The purpose of the call centre satisfaction survey is to improve customer service and identify areas for improvement within the call centre.
Call centre satisfaction surveys must report customer feedback, satisfaction levels, and suggestions for improvement.
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Relevant keywords

2012 2011 ATO Infoline Nett respondents Superannuation avg Infolines n1104 n4828 n1204 n1207 n1212 n1205 Q7 n101 n1106 n1108 n4422 n100 Q8 Q4 n409 Q6 2012-June helpfulness n96 Apr-13 Jun-13 Q2b Mar-13

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