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This document provides information about the Fall 2007 Conflict Resolution courses offered by Common Ground, detailing the various courses available, their content, instructors, schedules, fees, and
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How to fill out Conflict Resolution Courses

01
Research available Conflict Resolution Courses online or at local institutions.
02
Check the prerequisites and ensure you meet them.
03
Fill out the application form with your personal details.
04
Provide any required documentation, such as transcripts or prior work experience.
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Select your preferred course dates and time slots.
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Review the course fees and make payment as instructed.
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Submit the application and payment confirmation.
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Prepare for the course by reading any recommended materials or completing pre-course assignments.

Who needs Conflict Resolution Courses?

01
Professionals in management or leadership roles.
02
Human resources personnel.
03
Mediators or legal professionals.
04
Team leaders and supervisors.
05
Individuals looking to improve their interpersonal skills.
06
Anyone involved in conflict situations, either in personal or professional settings.
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In a 2023 Harvard Business Review article, Catherine Cote broke down the Thomas-Kilmann Conflict Model, which highlights five conflict resolution strategies: avoiding, competing, accommodating, compromising, and collaborating.
University of California, Irvine. Conflict Resolution Skills. ESSEC Business School. Negotiation, Mediation and Conflict Resolution. University of California, Irvine. Conflict Management. Emory University. Conflict Transformation. Yale University. Yale University. ESSEC Business School. Arizona State University.
The “5 Cs” approach to conflict resolution in the workplace involves five steps: Clear communication to express concerns, calmness to avoid escalation, clarification to understand all perspectives, collaboration to find common ground, and compromise to reach a solution.
conflict-handling modes, you create the five major combinations possible in a conflict situation. • Competing: Is assertive and uncooperative. • Collaborating: Is both assertive and cooperative. • • Avoiding: Is both unassertive and uncooperative. • Accommodating: Is unassertive and cooperative.
conflict-handling modes, you create the five major combinations possible in a conflict situation. • Competing: Is assertive and uncooperative. • Collaborating: Is both assertive and cooperative. • • Avoiding: Is both unassertive and uncooperative. • Accommodating: Is unassertive and cooperative.
The five conflict resolution strategies with which you may be familiar – avoiding, competing, compromising, and collaborating – come from the Thomas-Kilmann Model that depicts the amount of assertiveness and cooperativeness involved in each strategy to resolve the conflict.
The “5 Cs” approach to conflict resolution in the workplace involves five steps: Clear communication to express concerns, calmness to avoid escalation, clarification to understand all perspectives, collaboration to find common ground, and compromise to reach a solution.
Here is the conflict resolution process in five steps. Step 1: Identify the source of the conflict. Step 2: Look beyond the incident. Step 3: Request solutions. Step 4: Identify solutions both disputants can support. Step 5: Agreement.

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Conflict Resolution Courses are educational programs designed to teach individuals effective strategies and techniques for resolving disputes and conflicts in various settings, such as workplaces, communities, and personal relationships.
Typically, individuals involved in mediation or conflict resolution roles, such as professionals in human resources, legal fields, or social services, may be required to complete Conflict Resolution Courses. Additionally, organizations may mandate these courses for employees in certain positions.
To fill out Conflict Resolution Courses, participants usually need to complete registration forms, provide personal information, and sometimes submit previous qualifications or experiences related to conflict resolution. Completing assigned coursework and assessments is also part of the process.
The purpose of Conflict Resolution Courses is to equip individuals with the skills necessary to navigate and resolve conflicts effectively. These courses aim to promote understanding, improve communication, and facilitate peaceful resolution of disputes.
Information typically required in Conflict Resolution Courses includes participant identification details, course completion status, attendance records, feedback on the course, and assessments that reflect the participant's understanding and application of conflict resolution techniques.
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