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This document outlines the courses and training programs offered by UC Davis Extension in the field of conflict resolution, including mediation, facilitation, and community engagement.
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How to fill out Conflict Resolution Courses

01
Research available Conflict Resolution Courses online or at local educational institutions.
02
Check the course prerequisites to ensure eligibility.
03
Complete the registration process by filling out the required forms and paying any fees.
04
Gather necessary materials, such as textbooks or online resources needed for the course.
05
Attend all scheduled lectures or sessions, participating actively to enhance your understanding.
06
Complete any assignments or projects as per the course requirements.
07
Take exams or assessments if applicable, following the course guidelines.
08
Request feedback from instructors to improve your skills further.

Who needs Conflict Resolution Courses?

01
Professionals in management or leadership roles looking to enhance team collaboration.
02
Mediators and counselors who require advanced conflict resolution skills.
03
Human resources personnel engaged in employee relations.
04
Educators and teachers needing strategies to resolve classroom conflicts.
05
Individuals seeking personal development in communication and negotiation.
06
Anyone involved in community service or volunteer work that requires effective conflict management.
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In a 2023 Harvard Business Review article, Catherine Cote broke down the Thomas-Kilmann Conflict Model, which highlights five conflict resolution strategies: avoiding, competing, accommodating, compromising, and collaborating.
University of California, Irvine. Conflict Resolution Skills. ESSEC Business School. Negotiation, Mediation and Conflict Resolution. University of California, Irvine. Conflict Management. Emory University. Conflict Transformation. Yale University. Yale University. ESSEC Business School. Arizona State University.
The “5 Cs” approach to conflict resolution in the workplace involves five steps: Clear communication to express concerns, calmness to avoid escalation, clarification to understand all perspectives, collaboration to find common ground, and compromise to reach a solution.
conflict-handling modes, you create the five major combinations possible in a conflict situation. • Competing: Is assertive and uncooperative. • Collaborating: Is both assertive and cooperative. • • Avoiding: Is both unassertive and uncooperative. • Accommodating: Is unassertive and cooperative.
conflict-handling modes, you create the five major combinations possible in a conflict situation. • Competing: Is assertive and uncooperative. • Collaborating: Is both assertive and cooperative. • • Avoiding: Is both unassertive and uncooperative. • Accommodating: Is unassertive and cooperative.
The five conflict resolution strategies with which you may be familiar – avoiding, competing, compromising, and collaborating – come from the Thomas-Kilmann Model that depicts the amount of assertiveness and cooperativeness involved in each strategy to resolve the conflict.
The “5 Cs” approach to conflict resolution in the workplace involves five steps: Clear communication to express concerns, calmness to avoid escalation, clarification to understand all perspectives, collaboration to find common ground, and compromise to reach a solution.
Here is the conflict resolution process in five steps. Step 1: Identify the source of the conflict. Step 2: Look beyond the incident. Step 3: Request solutions. Step 4: Identify solutions both disputants can support. Step 5: Agreement.

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Conflict Resolution Courses are educational programs designed to teach individuals effective strategies and techniques for resolving disputes and disagreements in a constructive manner.
Typically, individuals in positions that require negotiation, mediation, or management of conflicts, such as HR professionals, lawyers, and managers, are encouraged or required to complete Conflict Resolution Courses.
To fill out Conflict Resolution Courses, participants usually need to enroll in a program, complete the necessary coursework, and submit any required assignments or assessments as specified by the course provider.
The purpose of Conflict Resolution Courses is to equip participants with the knowledge and skills to effectively manage and resolve conflicts, improve communication, and foster better relationships in personal and professional settings.
Participants may be required to report information such as their progress, completion of modules, participation in discussions, and outcomes of practical exercises throughout the course.
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