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Get the free BC Ferries Customer Satisfaction Tracking Survey SAILING

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Wave 3 NOVEMBER 2013 BC Ferries Customer Satisfaction Tracking Survey SAILING HEADER SECTION A: CLASSIFICATION DATA (to be completed prior to interview) A1. DATE: / / DAY MONTH YEAR A3. SCHEDULED
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How to fill out BC Ferries customer satisfaction:

01
Visit the BC Ferries website or go directly to the customer satisfaction survey page.
02
Provide your personal information, such as name, contact details, and reservation number if applicable.
03
Select the specific BC Ferries route or service you recently experienced.
04
Rate your overall satisfaction with BC Ferries on a scale from highly satisfied to highly dissatisfied.
05
Provide feedback on various aspects of your journey, including staff friendliness, cleanliness, onboard amenities, and timeliness.
06
Share any specific comments or suggestions for improvement in the provided text box.
07
Submit the completed survey.

Who needs BC Ferries customer satisfaction:

01
BC Ferries management: The feedback gathered through customer satisfaction surveys helps identify areas of improvement, assess the performance of their staff, and make necessary adjustments to enhance the overall ferry experience.
02
BC Ferries staff: By receiving feedback from customers, employees can understand their strengths and areas for improvement to deliver better service.
03
BC Ferries passengers: Customers who have recently utilized BC Ferries can provide valuable insights on their journey, highlighting what went well and what needs attention, ultimately contributing to the improvement of future ferry services.
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BC Ferries customer satisfaction measures the level of satisfaction that customers have with the services provided by BC Ferries.
All customers who have used BC Ferries services are encouraged to provide feedback and file customer satisfaction surveys.
Customers can fill out the BC Ferries customer satisfaction survey online or through paper forms provided by BC Ferries.
The purpose of BC Ferries customer satisfaction is to gather feedback from customers in order to improve the quality of services provided by BC Ferries.
Customers are asked to provide feedback on their overall experience with BC Ferries, including aspects such as customer service, cleanliness, and timeliness.
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