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12/3/12InBranch Tech Support For Members Credit Union Journal ArticleInBranch Tech Support For Members Credit Union Journal Monday, December 3, 2012By Ray Birch TW eet0ShareSendTAMPA, Fla. They're
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In-branch tech support is for providing technical assistance and troubleshooting services to customers who visit a physical branch location.
Employees or technicians who are responsible for providing in-branch tech support are required to file reports.
In-branch tech support reports can be filled out using a standardized template provided by the company or using a digital form if available.
The purpose of in-branch tech support is to ensure that customers visiting branch locations receive timely and adequate technical assistance.
Information such as the date and time of service, customer name, technical issue encountered, resolution provided, and any follow-up actions needed must be reported on in-branch tech support forms.
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